Refund Policy

Effective Date: [January 2025]

At IQ Coffee, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.

1. Returns and Eligibility

1.1. Eligibility for Returns:

• Products must be unused, unopened, and in their original packaging.

• Returns must be initiated within [5-14 days] of the delivery date.

• Perishable goods, including coffee beans and ground coffee, liquid coffee are non-returnable unless defective or damaged.

1.2. Non-Returnable Items:

• Gift cards, promotional items, and customized products are non-returnable.

2. Return Process

2.1. To initiate a return, contact us at [info@house.com] with your order number and reason for return.
2.2. Once your return is approved, you will receive instructions on how to send the product back.
2.3. Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds

3.1. Refund Eligibility:

• Refunds are processed once the returned item is received and inspected.

• If approved, the refund will be issued to the original payment method within [5-14 business days].

3.2. Partial Refunds:

• Partial refunds may be granted for items not in their original condition, damaged, or missing parts not due to our error.

3.3. Late or Missing Refunds:

• If you haven’t received a refund, first check your bank account and contact your credit card company.

• If you’ve done this and still have not received your refund, please contact us at [info@supporthouse.com].

4. Exchanges

4.1. We only replace items if they are defective or damaged.
4.2. If you need to exchange an item, contact us with your order number and details of the issue.

5. Damaged or Incorrect Items

5.1. If your order arrives damaged or incorrect, please contact us within [1-2] of delivery with photos of the damaged or incorrect product.
5.2. We will provide a replacement or issue a refund for defective or incorrect items at no additional cost to you.

6. Cancellations

6.1. Orders can be canceled before they are processed for shipping.
6.2. Once an order is shipped, it cannot be canceled, but you may initiate a return following the guidelines above.

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